Responsibilities
• To greet all visitors/customers, prospective customers, and provide them with information, answer their questions.
• To take phone inquiries from prospective customers and convert them to appointments.
• To monitor and actively increase customer service on all levels.
• To follow up all inquiries by telephone or mail.
• To give counseling to students when necessary, in coordination with TCD.
• To prepare pedagogical /progress cards for the following day's lessons; type up schedule for following day's lessons; put pedagogical/progress cards in folders for each teacher; post room allocation charts.
• To take reservations and cancellations from students.
• To work accurately on a daily base with the LCMS (Learning Center Management System).
• To post data accurately in the computer regarding the status of student fee payments; inform students when their balance is low; confirm whether students are going to renew their contracts; collect cash from students.
• To administer information regarding students' transfers and related billing.
• To manage office administration, such as ordering supplies for the center.
• To handle Petty Cash.
• To prepare mailing lists and send direct mail for each campaign to people who have made inquiries as well as former students.
• To maintain the reception area clean, organized and presentable at all times.
• To greet all visitors/customers, prospective customers, and provide them with information, answer their questions.
• To take phone inquiries from prospective customers and convert them to appointments.
• To monitor and actively increase customer service on all levels.
• To follow up all inquiries by telephone or mail.
• To give counseling to students when necessary, in coordination with TCD.
• To prepare pedagogical /progress cards for the following day's lessons; type up schedule for following day's lessons; put pedagogical/progress cards in folders for each teacher; post room allocation charts.
• To take reservations and cancellations from students.
• To work accurately on a daily base with the LCMS (Learning Center Management System).
• To post data accurately in the computer regarding the status of student fee payments; inform students when their balance is low; confirm whether students are going to renew their contracts; collect cash from students.
• To administer information regarding students' transfers and related billing.
• To manage office administration, such as ordering supplies for the center.
• To handle Petty Cash.
• To prepare mailing lists and send direct mail for each campaign to people who have made inquiries as well as former students.
• To maintain the reception area clean, organized and presentable at all times.
Front Office Executive for Sector 44 Gurgaon
