Relationship Manager - SME

 

 

 

Job Description

Market and manage the relationships of existing customers and prospect names on a consultative approach by understanding the customer's business with the aim of enhancing revenues, identifying opportunities and providing value added solutions.

 

• Develop account plans for customer relationships with revenue and value-add objectives.

• Responsible for developing profitable and quality business to ensure profit targets as agreed are met, if not exceeded.

• Contribute to the team's business plans for the expansion of business opportunities in strategic target areas and cross selling of products

• Prepare call plans prior to customer visits to establish objectives and explore customer needs with the aim of matching products with the Customer Value Proposition.

• Complete call reports after each customer visit and attempted telephone contact.

• Responsible to ensure that credit applications for new and existing facilities including renewals are correctly prepared in accordance to group standards.

• Primary accountability for credit risk of own portfolio.

• Jointly recommend credit for approval by relevant approving authorities.

• Identify and generate prospect opportunities.

• Maintain proactive relations.

• Awareness of all the policies and procedures issued in relation to money laundering prevention & KYC.

• Ensure compliance with these policies and procedures on an ongoing basis.

• Any suspicious transaction must immediately be reported to the supervising officer.

• Client servicing through the Bank's "Outserve" mode with the aim of Customer delight.